Frequently Asked Questions

Please reach us at office@upinsmoketheatre.co.uk if you cannot find an answer to your question.

When Will You Be Back In The Shop?

Please check our opening hours on the home page or the Up In Smoke Theatre Co google listing which we do our very best to update, but Jan & Feb 2026 we will be working on a skeleton staff basis & pre-arrangent appointments only

Can I contact you when you are closed?

Yes ;) The office telephone diverts to our mobiles and, if we are in a suitable situation, we will answer. If you send an email or Facebook message, we will respond as soon as we can, normally within a few hours

What Balloons can we order?

As far as possible, all of the balloons that are on the web site are in stock. We try to update stock on the site frequently. We may only have limited numbers per style, but, if time permits, we can usually get more

Can I collect a balloon this morning or afternoon?

Normally, yes, during published opening hours, however during January & February we need to work on an appointment basis. If you're flexible & are happy to collect from our neighbour or turn up at a pre-arranged time, then I'm sure we can make the magic happen.

Please message us & we will do our best to help

Can you fill balloons we have bought elsewhere?

Normally we can provide a service to help. You can fill your own balloon in our shop using our helium.

However, you must do this yourself. We will not take any responsibility for the quality of your balloon in any way. You will have to pay for the helium even if your balloon bursts or goes flat straight away.

How much does it cost to fill balloons we have bought elsewhere?

Every case would be treated individually. Balloons come in all shapes and sizes & take different amounts of helium to fill.

We will let you know the fee once we have physically seen them.

If you want to send us the dimensions of the balloon, we will estimate accordingly vas best we can then confirm when we have seen them.

Please remember, you fill the balloon with our helium and you have to pay for the helium even if your balloon bursts or goes flat straight away.

Are you always open?

We are around most expected times, but please be advised that we will be on a skeleton staff basis (appointments only) From 3rd Jan 2026-23rd March 2026.

If you suspect you will need balloons during this time, please give us as much notice as possible & we will do our best to help